Update:Improved Customer Support Service

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This official news post is copied verbatim from the RuneScape website. It is copyrighted by Jagex.
It was added on 3 July 2002 but has been removed.

Latest RuneScape News - 3rd July 2002

We upgraded the runescape system to use a new database backend today, this will enable us to offer a much improved customer support service, and to continue making further runescape improvements in the future.

The game is now back online, our billing and customer support servers are still offline, but should be available again tommorow[sic] if all goes well. Thank-you for your patience whilst we perform this essential upgrade.